Introduction

These Terms & Conditions govern your use of the GIVELLA Boutique website, ordering of products, and other services. By accessing or using the site, placing orders, or creating an account, you agree to be bound by these terms.

Use of the Website

You agree that you will not:

• Use the site for any unlawful purpose.

• Attempt to copy, reproduce, or distribute content without permission.

• Interfere with website functionality or security.

All content on the site — including images, text, product designs — remains the intellectual property of GIVELLA Boutique.

Product Information & Handmade Nature

Because our products are handcrafted and often bespoke, minor variations in color, pattern, or texture may occur. Such variations are inherent to handmade goods and do not constitute defects.

Orders & Payment

• All orders must be paid in full at checkout.

• Payment processing is handled by secure third-party gateways integrated with WooCommerce.

• We reserve the right to cancel or refuse orders in case of stock issues, pricing errors, suspected fraud, or incomplete/incorrect information.

• If we cancel an order after payment, we will refund the amount via the original payment method.

Pricing & Availability

• Prices shown on the website include any applicable taxes or fees (if relevant).

• We reserve the right to change prices at any time, though this will not affect orders already placed.

• If an item becomes unavailable after you place your order, we will notify you and offer options (refund, exchange, or store credit).

Shipping & Delivery

• Estimated delivery times depend on your location and courier availability.

• We are not responsible for delays caused by courier services, customs, or incorrect shipping address provided by the customer.

• Customers must ensure the delivery address and contact details are accurate before placing the order.

Customer Accounts (if used)

• If you create an account, you are responsible for keeping your username/password secure.

• Notify us immediately if you suspect unauthorized access.

• We reserve the right to suspend or terminate accounts in case of misuse or breach of terms.

Intellectual Property

All designs, images, logos, and written content are owned by GIVELLA Boutique. Any unauthorized use, copying, or sale without permission is strictly prohibited.

Limitation of Liability

GIVELLA Boutique will not be liable for:

• Indirect, incidental, or consequential damages

• Loss or damage due to courier delays or third-party actions

• Misuse of products by customers

Our maximum liability is limited to the amount you paid for the order.

Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates (UAE). Any dispute arising from these terms or your use of the site will be resolved under UAE jurisdiction.

Amendments to Terms

We may update or modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website after amendments means you accept the new terms.