Introduction

GIVELLA Boutique (“we”, “us”, “our”) values the privacy of our customers and site visitors. This policy describes how we collect, use, store, and protect personal data when you use our website, place orders, or communicate with us. By using our site or services you agree to the practices described here.

Data Controller & Contact Information

• Business Name: GIVELLA Boutique

• Email: info@givella.ae

• Phone: +971527577270

• Address: As per the map link on the website

Information We Collect

We may collect the following categories of data when you interact with our site or services:

• Personal Data: Name, email address, phone number, billing and shipping address (when you order), and any information you provide during registration or contact.

• Order & Transaction Data: Order history, payment confirmation (note: full payment details are handled by secure payment gateways and not stored by us), shipping details.

• Usage Data & Device Data: IP address, browser type and version, device type, pages visited, time spent, and other analytics for website performance and user experience.

• Account Data: If you create an account, you will have a username, password (hashed/encrypted), order history, and preferences.

• Communication Data: Emails, messages (via website contact form, Instagram, or other channels), support requests, and feedback.

How We Use Your Information

Your data is used for the following purposes:

• Processing and fulfilling orders.

• Sending order confirmations, shipping updates, and support communications.

• Managing your account and order history.

• Improving site functionality, design, and user experience.

• Preventing fraud and ensuring safe transactions.

• Complying with legal or regulatory requirements if needed.

Third-Party Services & Data Sharing

We may share necessary information with:

• Payment processors (for secure payment handling).

• Shipping/courier partners (for delivery).

• Service providers and plugins used by our website (e.g. analytics, hosting, security).

We do not sell, rent, or trade your personal information to external marketers or third parties.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Keep your shopping cart and session active.

• Track browsing behavior to improve site performance.

• Enable features such as account login, order history, and personalization.

You may disable cookies via your browser settings — though this may limit functionality (cart retention, login, etc.).

Data Security & Storage

We implement industry-standard security measures (SSL encryption, secure hosting, access restrictions) to protect your data. However, no method of transmission over the internet can be guaranteed 100% secure.

Data Retention & Your Rights

We retain personal data only as long as necessary to fulfill orders, comply with legal obligations, or for legitimate business needs.

You have the right to request:

• Access to your personal data

• Correction or update of incorrect data

• Deletion or restriction of data (where applicable)

• Withdrawal of consent (for marketing or optional uses)

To exercise these rights, contact us at info@givella.ae or +971527577270.

Updates to This Policy

We may update this Privacy Policy at any time. We will publish changes on our website and indicate the “Last updated” date. Continued use of the site after updates constitutes acceptance of the revised policy.